Join Lyft as the Director of Business Planning & Central Operations, focusing on strategic growth and operational excellence in this hybrid position. Lead planning and integrations that enhance customer experiences.

In this newly established role, you will oversee diverse functions crucial for the efficiency of Lyft’s Customer Care Operations. From capacity modeling to vendor management, your expertise will ensure that all operations are financially sound and execution-ready. Your ability to integrate current business lines, including advanced technologies, will play a pivotal role in driving customer engagement and satisfaction.

Key Responsibilities:



• Direct H1 and H2 planning processes • Manage operational readiness for major launches • Lead vendor relationship governance and accountability • Develop OKRs and performance dashboards • Create clarity and ownership within your team

Requirements: • 10+ years in strategy or operations management • Proven record in leadership and complex functions • Proficiency in financial operations and analytics • Familiarity with customer support environments is a plus • Advanced degree preferred

Drive Lyft's mission forward by enhancing customer support through strong operational leadership. #J-18808-Ljbffr

📌 Lyft Customer Care Operations Director (Winnipeg)
🏢 Lyft
📍 Winnipeg