Lead a dynamic team of Claims Contact Advisors at Definity in a hybrid work environment. Drive operational excellence and enhance customer experiences through coaching and strategic insights.
This leadership role is perfect for skilled claims professionals who aim to cultivate a high-performing team. You will leverage your insurance knowledge and leadership abilities to ensure efficient data capture and improve service levels. Ideal candidates will possess experience in claims adjusting or contact centers, coupled with strong communication skills.
Key Responsibilities:
• Lead, coach, and develop a team of Claims Advisors
• Assess and enhance customer experience via effective claims processing
• Regularly audit KPIs to identify improvement opportunities




• Resolve customer inquiries effectively and promptly
• Implement measures to increase vendor engagement and performance
Requirements:
• 2-3 years of claims adjusting or contact center experience
• Strong knowledge of various insurance claim types
• Previous leadership experience is preferred
• Proficient in claims systems and analytics
• Excellent verbal and written communication skills
Take on this exciting role at Definity and drive success in claims management.
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📌 Claims Team Manager at Definity (Ottawa)
🏢 Kibbi Technologies
📍 Ottawa