Become a Tour Operations and Guest Support Specialist with Toonie Tours in Calgary, where you drive memorable experiences for our guests. Leverage your skills in a fast-paced setting to ensure smooth operations and exceptional service.

In this role, you'll interact with guests through various communication channels while coordinating live tour operations. Ideal candidates possess a solid service orientation and can manage multiple tasks efficiently. Your actions will directly contribute to the success of tours while enhancing overall guest experiences.

Key Responsibilities: • Manage guest inquiries across phone, email,



and SMS • Handle last-minute tour adjustments and documentation • Collaborate with guides and team leads for operational success • Maintain accurate records for continuous systems improvement • Aid in reducing cancellations and protecting company revenue

Requirements: • Customer service experience in a fast-paced environment • Confident communication under pressure • Exceptional organizational and multitasking abilities • Commitment to accuracy and detail • Interest in contributing to company playbooks

Join Toonie Tours and help create positive guest experiences in the heart of Calgary! #J-18808-Ljbffr

📌 Tour Operations & Guest Support Specialist (Winnipeg)
🏢 Toonie Tours
📍 Winnipeg