Join MCI as a Customer Account Specialist where you will actively engage customers to clarify and resolve outstanding accounts. Your persuasive communication will be key to achieving recovery goals.

As a key member of MCI's collections team, you will work with customers to navigate their payment options. This role requires a customer-focused outlook, leveraging your prior experience in customer service while adhering to ethical recovery practices. Extensive training will prepare you for success in a fast-paced environment.

Key Responsibilities: • Contact customers for account discussion and resolution • Employ contact center technology to locate customers • Understand customer circumstances to suggest payment methods • Negotiate professional arrangements with clients • Maintain positive relationships while meeting performance goals

Requirements: • At least 18 years of age • High school diploma or equivalent • Previous experience in customer service or similar fields • Excellent written and verbal communication abilities • Robust organizational skills with attention to detail

Utilize your negotiation skills to enhance customer experiences and support account management at MCI! #J-18808-Ljbffr

📌 Customer Account Specialist at MCI (Winnipeg)
🏢 Thesydneycentre
📍 Winnipeg