Lead transformative member experiences at Northern Credit Union as the Vice President of Member Experience. Drive member acquisition and enhance overall satisfaction in a dynamic financial service environment.

In this senior leadership position, the Vice President, Member Experience will develop innovative strategies to boost retention, growth, and member relationships. With a focus on improving service delivery models and leveraging technology, you will play a key role in shaping member journeys across various channels. Your leadership will guide a high-performing team to achieve excellence in service and to meet the evolving needs of our members.

Key Responsibilities:



• Develop strategies to improve member acquisition and retention • Optimize service delivery across multiple channels • Lead a geographically dispersed team of senior leaders • Implement performance metrics to drive sales effectiveness • Foster partnerships across the organization for better outcomes

Requirements: • Bachelor’s degree in related field; Master’s preferred • 10+ years in financial services leadership roles • 5+ years in senior leadership overseeing multi-channel teams • Proven experience with member engagement strategies • Strong financial acumen and analytical capabilities

Drive member engagement and growth with creative strategies as the Vice President at Northern Credit Union. #J-18808-Ljbffr

📌 Vice President of Member Experience Role (Sault Ste. Marie)
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📍 Sault Ste. Marie