BENEFITS AND COMPENSATION:Benefits:Computer equipment provided.No sales or solicitation.37.5hours per week, Monday to Friday.Dynamic work environment andgreat team.Paid training.Quick onboarding.Compensation:Starting salary: $22-$24per hour (CAD)Two paid sick days(after 3 months of employment).Two weeks of vacation.RRSP program (available after 6 months of employment).Paid holidays.Group insurance (available after 3 months).PRIMARY DUTIES:TheParking Enforcement Officeis a roleresponsible forparking enforcement throughout Canada.HIERARCHY:TheParking Enforcement Officerreports directly to the BPO Team Lead who reports to the BPO Senior Manager who reports to the Customer SuccessDirector who reports to the ExecutiveVice President CX Practice who reports to the Executive Vice Presidentof Professional and Field Services division who reports to the Chief Executive Officer.PRIMARY TASKS AND RESPONSIBILITIES:Analyze and approve electronic parking violations alreadysubmittedby customer service agents (CSRs), including entry, violation and exit time stamps, as well as vehicle photo streams and other relevant information.Verify and gather information on the owner of the offending vehicle.Document and enter information on the owners of offending vehicles in databases or otherappropriate tools.Layout,printingand enveloping of validatedinfringementsand all other steps to prepare documents for mailing.Navigate through multiple municipal databases simultaneouslyAssistand carry out special projects at the request of a direct supervisor or team leaderAssistswith hardware asset management,



when applicable.Process hardware shipping and receiving, when applicableOther duties as assigned.COMPENTENCIES:Strong,clearand effectiveEnglish& Frenchwritten and verbal communication skillsAttention to detail and accuracy.Demonstrated record of providing solid customer service in a multi-tasking environment.Exceptional time management and multitasking abilities.Remainingpositive and persistent in the face of challenges.Ability to cope with stressful situations andmaintaina calm and professional demeanorGoodorganizational skillsAbility to adapt toevolving environmentsAbility to work in a team.Flexible,reliableand trustworthy.Time management skills to multitask and adhere to SLAs.Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.Good problem-solving skillsBasicproficiencyofoperating systems and infrastructure, networking basics, software, and applications.Ability to quickly learnnew technologiesAbility to lift and move boxes and materials weighing up to 50 poundsREQUIRED EDUCATION& EXPERIENCE:Highschool diploma or equivalentGenesysContact Center Platform, preferredCustomerService:1year (mandatory)User experience with Salesforce preferred,



or other relevant CRM or ITSM Ticketing toolsTECHNICAL REQUIREMENTS:GenesysContact Center,preferredSalesforce(preferred)or other relevant CRM or Ticketing softwareMicrosoft Products and Operating Systemsincluding Word, Excel, Outlook, SharePoint,and PowerPointParking Enforcement Softwaresuch asSentryLink, aplusARISVehicleDatabase, a plusLANGUAGE SKILLS:Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.WORK ENVIRONMENT:This rolewill be performed on-site.EXPECTED HOURS OF WORK:Typically, standard business hours Monday through Friday 8:00AM –4:00PM.TRAVEL:NoNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here https://www.Neweratech.Com/us/privacy-policy/We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.Com. If you suspect fraudulent activity, please contact us immediately at [email protected].#J-18808-Ljbffr

📌 Canada'S Parking Enforcement Officer Role - $20 - $21.3 An Hour (Winnipeg)
🏢 Concord Parking
📍 Winnipeg