What You Can Expect :

- Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
- Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
- Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
- Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
- Monitor shipments and provide regular status updates to customers and internal stakeholders.
- Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).
- Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
- Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
- Prepare and issue customer invoices accurately and on time.




- Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
- Maintain accurate client status reports and shipment files.
- Ensure files are completed and closed accurately and within established timelines.
- Identify and resolve operational issues while maintaining a high level of customer service.
- Perform other logistics-related duties as assigned.

What You Bring:

- 3+ years of experience in freight forwarding or logistics, with solid experience in Ocean Freight operations .
- Air Freight experience is considered a strong asset .
- Solid understanding of international freight forwarding processes, documentation, and shipment coordination .
- Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers .

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📌 Ocean Freight Coordinator (Richmond)
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📍 Richmond