IntouchCX is seeking a Director of Contact Center Operations to enhance workforce management and client relationships. Drive growth, culture, and performance optimization daily.In this pivotal role, you will ensure operational excellence across all contact center functions, infused with IntouchCX's culture of empowerment and trust. Candidates should have extensive experience in managing teams while being adept in performance metrics and client satisfaction strategies.Key Responsibilities:Optimize performance through internal KPIsDevelop and implement staffing strategiesCreate motivational incentives for team inspirationMaintain operational statistics and financial reportingConduct audits to ensure corporate complianceRequirements:Business diploma or degree preferred7-9 years in leadership roles within contact centersProven experience in client relationship managementExcellent organizational skills for tight deadlinesMotivated to meet internal business KPIsBring your leadership and operational expertise to the forefront at IntouchCX.#J-18808-Ljbffr

📌 Director Of Contact Center Operations (Winnipeg)
🏢 Intouchcx
📍 Winnipeg