Maintain a secure digital workplace as a User Safety & Risk Operations Agent. This role involves investigating user safety, fraud, and policy violations while exercising robust analytical judgment and empathy. As part of the trust and safety team, you will assess complex cases related to user safety and policy enforcement.

Your success will rely on your investigative skills, attention to detail, and ability to work with sensitive content. You will also collaborate with various teams to manage the ongoing safety of the platform, identifying and preventing potential risks. Key Responsibilities:
Review and enforce platform policies effectively
Investigate escalated reports of harmful content
Analyze trends in fraud and recommend preventive actions
Maintain thorough documentation of all cases
Monitor user activity for signs of abuse or fraud Requirements:
6 months experience in Trust & Safety or related fields
Solid communication and decision-making skills
Flexibility to work rotating shifts
High School Diploma or equivalent
Comfortable with sensitive content handling Utilize your investigative expertise to ensure user safety and uphold trust in our digital space.

📌 User Safety & Risk Operations Agent St Catharines (Canada)
🏢 Epsilon Solutions
📍 Canada