Faculty/Service - Department

HR Systems Team, FIN-HR Applications and Support

Campus

Main Campus

Union Affiliation

SSUO

Hours per week

35

Salary Grade

SSUO Grade 11

Salary Range

$95,594.00 - $120,750.00

Position purpose

Reporting to the Senior Manager, HR Applications and Support , provides guidance and support to clients by translating business requirements into technical specifications particularly in relations to Human Capital Management, such as compensation , talent management, recruitment, time and absence , payroll, HR AI Components . Configures, maintains, and develops Workday (and similar cloud applications in the HR application ecosystem) modules on Human Capital Management and supports their comprehensive testing. Performs data analytics, develops reporting, and supports process optimization initiatives.Works closely with units across campus and possesses a solid understanding of business operations, policies, regulatory requirements, systems, and priorities in relations to Human Capital Management . Possesses a customer-centric mindset and directly supports stakeholders and product owners on their requests. Delivers training, develops user guides, and supports change management initiatives.Its work directly contributes to administrative efficiency and service quality. Supports management with insights conducive to strategic and impactful decision-making. Maintains the effectiveness and efficiency of its systems to meet business objectives and reporting obligations.

In this role, your responsibilities will include:

- Business and technical support: Intimately understands customers' operational and strategic needs and provides expert advice to improve procedures or system configurations.



Offers a simple, seamless, and collaborative stakeholder experience to customers. Reviews system capabilities and workflows and identifies ways to simplify the client's experience. Addresses inefficiencies or configuration issues and escalates as necessary. Assists clients in the evaluation of their current processes and identifies current techniques to take full advantage of system capabilities. Keeps apprised of evolving industry tools and business processes and recommends improvements.
- Business process & system maintenance: Maintains and modifies business processes, workflows, naming conventions, and data masters in accordance with approved design principles, governance frameworks, and institutional business rules, procedures, and policies. Assigns security roles and develops custom reports. Identifies and resolves quality problems and troubleshoots and fixes bugs. Monitors master data relationships, ensures master data integrity (by addressing record duplications, format inconsistencies, incompleteness, inaccuracies, etc). Its core system will be the ERP (on modules for accounting, asset management, grants management, the foundation data model structure, financial planning, procurement, sourcing, inventory management, expenses, payroll, human capital management, compensation, time tracking and absence,



position control and organization management). However, it will also support HR applications.
- Change management: Supports continuous improvements and change management efforts across the University and ensures smooth transitions from current to desired business practices.

What you will bring:

- University Degree in Commerce, Administration, Business Technology Management or/and an equivalent combination of education and experience.
- Minimum 5 years of experience supporting business units and their system needs.
- Experience supporting Workday HCM and Payroll (configurations, business process, reporting, AI components...)
- Thorough knowledge and experience of HR business processes, rules, policies, priorities, and regulations related to Human Capital Management, compensation and/or pension and benefits.
- Experience in project and change management.
- Knowledge of the administrative operations of public institutions.
- Experience with Microsoft Excel, Business Intelligence, or other data management tools to manipulate, convert, clean, and present complex data.
- Knowledge of computing principles and the configuration and development of HR technical applications.
- Experience conducting client needs assessments and prioritizing business requirements.
- Experience writing and maintaining business and technical documentation, and providing training.
- Experience coordinating operational services for clients with diverse needs.
- Ability to negotiate and influence clients in accepting solutions that align both the strategic goals of the University and short- and long-term client requirements.

Str

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📌 Senior Specialist, Workday HCM (Ottawa)
🏢 uOttawa
📍 Ottawa