Become a Technical Support Specialist with OTIP Group of Companies, focusing on IT service excellence. This role emphasizes proactive incident resolution and user satisfaction. As a Technical Support Specialist, your main tasks involve responding to user requests and providing effective resolutions for their technology issues.

You will act as a liaison between end-users and technical staff, and manage the service request database to ensure all records are properly maintained. Your analytical skills will contribute to reducing incident rates and enhancing service quality within the organization. Key Responsibilities:
Handle user requests through various communication channels
Analyze user-reported incidents to find root causes




Communicate efficiently with technical staff
Maintain and log all service requests and incidents
Prepare regular reports to manage and evaluate service metrics Requirements:
Computer science or relevant diploma required
At least three years of relevant experience
Advanced skills in Microsoft systems, including M365
General knowledge in network troubleshooting
Ability to communicate effectively, French is an asset Enhance your career at OTIP Group by applying technical know-how to support vital services.

📌 Technical Support Specialist At Otip Group London
🏢 OTIP
📍 London