Drive customer loyalty as a Solutions Specialist focused on ticket management at Andau Medical. You'll handle customer inquiries while ensuring products meet their expectations and solve their issues. In this dynamic role, you report to the Customer Support Manager, where your main goal is to resolve customer complaints and enhance satisfaction.

You will manage troubleshooting tickets efficiently while providing problem-solving support and liaising with medical professionals and vendors. Key Responsibilities:
Provide qualified support to customers and Territory Managers
Resolve customer complaints and inquiries effectively
Manage and categorize troubleshooting tickets
Consult on proper device usage and maintenance
Monitor trends and report service improvements Requirements:
Familiarity with ticketing systems and excellent communication
Ability to work effectively in a fast-paced workplace
Solid attention to detail and organizational skills
Technical knowledge in medical device support
Experience in collaborative customer support settings Contribute your expertise to improve the customer experience at Andau Medical.

📌 Solutions Specialist Ticket Management Edmonton
🏢 Andau Medical
📍 Edmonton