Become a Guest Services Manager at Sheraton Centre Toronto, enhancing guest satisfaction through effective team leadership and front office management. Focus on delivering high-quality operations. In this full time role, you will support front office functions, ensuring smooth check-ins and exceptional guest interactions. You will work with the front desk team to set performance goals and effectively address complaints, aiming for maximum guest retention and satisfaction. Key Responsibilities:
Manage daily front desk operations and staff levels
Train employees in service best practices
Resolve guest issues promptly and professionally
Communicate departmental objectives to the team
Monitor compliance with hotel standards and procedures Requirements:
High school diploma or GED; 2 years experience in services
OR a 2-year degree in Hospitality or Business
Solid leadership and issue-resolution skills
Ability to foster team cooperation and trust
Commitment to guest engagement and satisfaction Support Sheraton's mission of exceptional service in Toronto.

📌 Sheraton Toronto Guest Services Manager (Canada)
🏢 Sheraton Hotels u0026 Resorts
📍 Canada