Vice President of Operations

About the Company

Established national retail co-operative

Industry
Retail

Type
Privately Held

Founded
1956

Employees
1001-5000

Categories

- Retail

About the Role

The Company is seeking a Vice President of Operations to play a pivotal role in driving operational excellence across its diverse retail network. This executive will be responsible for modernizing the organization's operations, instilling a culture of performance management, and ensuring consistent execution standards across all locations. The successful candidate will work closely with the CEO and executive team to translate strategic and cultural ambitions into a scalable operating model, blending the strengths of traditional retail with a modern concept. Key responsibilities include establishing and owning a disciplined operating model, leading operational performance across multi-format networks, and ensuring operational readiness for enterprise initiatives. The role demands a hands-on leadership style, a focus on building a culture of transparency, accountability, and trust,



and a commitment to the highest standards of professional and personal conduct.

The ideal candidate will have 10-15+ years' of progressive leadership experience in retail operations, with a proven track record of leading complex operating footprints and a solid background in operational excellence and back-to-basics discipline. Experience in regulated, high-compliance operations is highly valued, and a background in labor relations leadership is a plus. The role requires a strategic, inspiring leader who is adept at collaborating, influencing, and leading people. Critical leadership capabilities include driving results, collaborating, and influencing, and leading people with a focus on continuous improvement and a process-oriented mindset. The candidate should be technology-savvy, with a clear understanding of how technology can enhance the member experience, and be committed to servant leadership, putting the needs of employees first.

Hiring Manager Title
Chief Executive Officer

Functions

- Operations

📌 Vice President of Operations (Calgary)
🏢 Confidential
📍 Calgary