JOB DESCRIPTION

The

People Leadership

- Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
- Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
- Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
- Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
- Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Summary

JOB DESCRIPTION

The Operations Manager, FMO is responsible for the effective management of a team of Facility Service Managers. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

People Leadership

- Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
- Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
- Ensures each of your team member’s work is performed in accordance to all internal and external requirements.




- Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
- Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

- Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.
- Collaborate with relevant concerned parties to review, develop, refine, and implement processes and standard operating procedures.
- Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.
- Maintain current awareness and ensure compliance with all applicable regulations and requirements.
- Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.
- Responsible for your team’s ability to process vendor invoice approvals, purchase order approvals, and correction of invoice errors in a timely manner and will be BGIS’ finance teams point of escalation when invoice approval dates are missed.
- Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.
- Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3 rd party vendors.
- Investigate and resolve operational issues that are not resolved by your FM team.




- Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

Strategic Leadership

- Expansion of Facilities Services business, including hands on on-boarding of recent clients and providing strategic leadership and insight to the accounts they support.
- Providing monthly reporting to the accounts that they support.
- Driving continuous improvement and process improvements.
- Other duties as assigned

Knowledge & Skills

- MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).

JOB-RELATED EXPERIENCE

- 3 to 7 years of facility management experience, supervisory experience is an asset.
- In-depth knowledge of applicable regulatory requirements and maintains current awareness.
- Ability to lead and engage a team of junior facility managers and drive performance to ensure all requirements are achieved.
- Strategic thinker.
- Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are required for the success of the business.
- Ability to develop and implement processes and standard operating procedures.
- Skilled at influencing, persuading and negotiating.
- High proficiency in MS Excel/Power BI.

Licenses and/or Professional Accreditation

- None Required.

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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📌 Operations Manager (Toronto)
🏢 BGIS
📍 Toronto