Join Ricoh as a Managed Document Services Specialist, focusing on client satisfaction and fleet management. This role involves in office service delivery and operational improvement analysis.

The Customer Operations

Specialist I will implement Managed Document Services, ensuring compliance with SLAs. You will provide analytics on fleet optimization and assist in process documentation. Additionally, you will manage consumables and support customer service initiatives through effective data analysis. Key Responsibilities:
Ensure delivery of document services at customer sites
Conduct fleet optimization analyses and deliver recommendations
Assist in designing customer documentation and processes
Manage data collection and KPI reporting for insights
Oversee consumables inventory management Requirements:
Minimum 2 years in an administrative capacity
Ability to communicate in both French and English
Proficient in Microsoft Office, particularly Excel
Robust self-direction and a skilled demeanor
Vehicle access for meetings at client locations Leverage your communication and analytical skills to drive success in customer operations at Ricoh.

📌 Ricoh Managed Document Services Specialist Ottawa
🏢 Jobtailor
📍 Ottawa