Provide essential digital support in the role of Salesforce Support Specialist at Canada Life. Engage with users and help them optimize their use of technology in a vibrant workplace. This one-year contract position is perfect for individuals passionate about technology and customer service. You will become an expert in Canada Life's Salesforce system while assessing user needs and promoting best practices.

Your role includes troubleshooting, training, and capturing user interactions accurately. Key Responsibilities:
Identify and troubleshoot Salesforce-related user issues
Deliver training on system usage and best practices
Maintain call/email details in the ticket tracking system
Recognize trends and user feedback for improvements
Provide exemplary service to a wide range of users Requirements:
Experience in customer support or help desks preferred
Proven analytical skills and ability to solve issues
Excellent verbal and written communication skills
Bilingual in French and English required
Proficient in Microsoft Office applications Join Canada Life to make tech easy for users through proper support and training.

📌 Salesforce Support Specialist Position Montreal
🏢 Canada Life
📍 Montreal