Join our Toronto team as a Product Manager focusing on AI tools for Customer Care and Platform Data. Drive efficiency and innovation for agent support systems. This pivotal role offers the chance to spearhead our product strategy for the Customer Care Platform, emphasizing the synergy between AI capabilities and data accuracy.

You will play a key role in enhancing the tools our support agents use, ensuring they operate with the best technology available. Collaborate with engineering, design, and data science teams to bring your vision to life. Key Responsibilities:
Lead the roadmap for customer care technology
Optimize agent workflows through AI integration
Oversee the quality of support data systems
Direct interdisciplinary initiatives for product success
Articulate explicit product strategies to stakeholders Requirements:
8+ years in product management
Solid understanding of AI and copilot tools
Expertise in data accuracy and reporting
Successful track record with cross-functional projects
Technical degree or equivalent experience preferred Enhance customer support systems and drive meaningful innovations as part of our agile team.

📌 Product Manager Ai And Support Data Toronto
🏢 United States Digital Space
📍 Toronto