DepartmentandCommission :PeopleServices,OfficeoftheCAOAffiliation :Non-UnionVacancyType :NewPosition(2yearcontract)PostingDate :August10,2026ApplicationDeadline :August23,2026Duration :2yearsAbouttheCityofMarkhamTheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve.JobSummaryReportingtotheSr.Manager,thesuccessfulcandidatewillworkcloselywithPeopleServicesandtheTransformationOfficetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsupportHumanResourcesprograms,organizationaltransformation,enterpriseresourceplanning(ERP)implementation,digitalmodernization,organizationaldevelopment(OD),andchangemanagementinitiatives.Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployeeexperience.KeyDuties&ResponsibilitiesStrategicCommunicationsDevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives;,cultureandbusinesstransformation,andERPimplementation.Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.ERP&DigitalTransformationCommunicationsLeadcommunicationplanningandexecutionforHRtechnologyinitiatives;,includingERPimplementation,digitaltools,andprocessmodernization.Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization.Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates.PartnerwithPS,InformationTechnology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject.Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption.OrganizationalChange&TransformationDevelopcommunicationstrategiessupportingorganizationalredesign;,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives;,andchangemanagementprograms.CollaboratewithPeopleServicesDepartmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney.Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies.Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures.OrganizationalDevelopment&EmployeeEngagementSupportemployeeengagement;,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications.Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours.Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress.DigitalCommunicationsManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms.Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation.Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards.Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequiredQualificationsAminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen.CertificationinChangeManagement(e.G.,Prosci),Communications,ProjectManagement(PMP),HumanResources(CHRL/CHRP),orOrganizationalDevelopmentisconsideredanassetDemonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples.ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence.Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail.Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.Excellentprojectmanagement,planning,andorganizationalskills.ProficiencywithMicrosoft365,SharePoint,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems.Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements.Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion.Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.Abilitytodealeffectivelywithcomplexissues; Toworkwellinafast-pacedanddemandingenvironment; Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant.Dedicatedtocustomerserviceexcellencewithinternalstakeholders.Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred).Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired.CoreBehavioursServiceExcellence :Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.Change&Innovation; :Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.Teamwork&RelationshipBuilding; :Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.Communication :Communicatesinaclear,professionalandrespectfulway; Demonstratesactivelistening.Accountable&ResultsOriented; :Demonstratesethicalbehaviourandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation.Management&Leadership; :Demonstratesself-management,professionalismandengagement; LeadsbyexampleCoreValuesAttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.People-Focused:puttingpeoplefirst.Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.Innovation:Investingineachotherandthewaywedeliverourprogramsandservices.Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.WorkingConditions:Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions:Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds.HybridworkarrangementConditionsofEmploymentAsaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck.AIDisclosureAttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople.TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.#J-18808-Ljbffr

📌 Advisor, Communications (Winnipeg)
🏢 AltaGas
📍 Winnipeg