Step into a pivotal role at Fairmont Chateau Lake Louise as the Luxury Guest Experience Leader. This position emphasizes concierge and guest relations management in a breathtaking national park setting. As the Assistant Guest Experience Manager, you will lead operations in Concierge, Guest Relations, and Guest Activities, ensuring exemplary service aligned with luxury standards.

Your energetic role involves overseeing VIP experiences, coordinating service across departments, and engaging with guests to create unforgettable moments. This position requires solid leadership and a passion for delivering personalized experiences to every guest during their stay. Key Responsibilities:
Oversee daily Concierge and VIP services execution




Coordinate with departments for timely guest requests
Support guest experience through proactive service
Perform Manager on Duty duties as needed
Ensure meaningful guest interactions and service recovery Requirements:
Minimum three years in luxury hotel leadership
Robust knowledge of guest recovery and concierge operations
Proficient in Opera Cloud or equivalent systems
Excellent communication and interpersonal skills
Familiarity with Banff National Park is advantageous Join us to elevate the guest experience in one of Canada's most beautiful locations.

📌 Luxury Guest Experience Leader Fairmont Banff (Canada)
🏢 Accor Hotels
📍 Canada