Join YVR as an IT Support Technician, supporting both internal teams and external clients with superior technical assistance. This full-time prospect focuses on customer-centric service and system administration. In this pivotal role in the Office Systems Department, you will be responsible for answering support inquiries, managing incidents, and ensuring smooth IT operations across various systems.

Reporting to the Manager of Technology Services, you will both contribute to the team's success and expand your technical expertise in a bustling airport workplace. Key Responsibilities:
Manage incoming support requests via calls and emails
Document all support interactions in the IT system
Prepare monthly reports related to IT services
Oversee the lifecycle of IT equipment and assets
Perform maintenance for shared IT equipment and services Requirements:
Two years of experience in technical support
Experience with service desk tools preferred
Solid ability to communicate and create technical documents
Knowledge of ITIL standards beneficial
Valid Class 5 BC Driver’s License Bring your technical acumen and customer support skills to YVR, enhancing the airport's operational efficiency.

📌 It Support Technician Full Time Role Vancouver
🏢 YVR
📍 Vancouver