Advance your expertise as an IT Support Technician I with Hard Rock Digital, based in Austin, TX or Toronto, ON. This onsite hybrid role requires you to solve hardware, software, and connectivity challenges. Your main duties will include diagnosing technical issues across operating systems and managing user accounts through Microsoft Entra ID / Azure AD.

You will also actively contribute to optimizing IT support processes. If you are passionate about tech and thrive in a cooperative and high-energy atmosphere, apply today. Key Responsibilities:
Troubleshoot hardware and software across Windows and macOS
Perform device reimaging and OS resets as needed
Assist users with Microsoft 365 applications
Own responsibilities for the full ticket lifecycle in HaloITSM
Communicate effectively with end users regarding their inquiries Requirements:
At least 2 years of experience in IT support
Holder of CompTIA A+ certification or similar
Proficient with Microsoft Entra ID and devices management
Comfortable utilizing AI tools for support
Basic networking knowledge is preferred Make a significant impact on user satisfaction at Hard Rock Digital through your IT expertise.

📌 It Support Technician I At Hard Rock Digital Toronto
🏢 Hard Rock Digital
📍 Toronto