Join Wawanesa as a Bilingual Broker Billing Specialist and enjoy a flexible hybrid work model. Deliver top-notch customer service while resolving complex billing inquiries for policyholders across Canada.
In this role, you’ll be the primary contact for brokers, leveraging your bilingual skills in French and English. With at least two years of experience in a customer service call center, you'll manage varied billing processes and ensure accurate information is communicated clearly.
Key Responsibilities:
• Deliver exceptional service on inbound billing inquiries
• Collaborate with internal departments for effective resolutions
• Manage billing processes like payment changes and cancellations
• Support refund processes including credit reversals
• Work with multiple software systems for efficient operation
Requirements:
• Fluent in French and English
• 2+ years experience in a high-volume call center
• Robust analytical skills for billing information management
• Effective time management and communication skills
• Detail-oriented with problem-solving capabilities
Bring your bilingual capabilities and customer service skills to Wawanesa and make a difference!
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📌 Wawanesa Bilingual Broker Specialist (Calgary)
🏢 Wawanesa
📍 Calgary