Become a crucial part of Woodbine Entertainment's tech team as an End-User Support Analyst. Focus on delivering comprehensive support for technology solutions and ensuring user satisfaction. In this position, you will be responsible for the installation, maintenance, and troubleshooting of devices used by our team.

By addressing technical issues with a customer-first approach, you will bolster productivity, while analyzing emerging technical challenges to provide proactive solutions. You're expected to help define best practices to enhance our support operations. Key Responsibilities:
Analyze and prioritize user technical support requests
Provide onsite and remote troubleshooting assistance
Coordinate installations and maintenance of systems
Advise users on effective technology utilization
Maintain thorough documentation of support activities Requirements:
Degree or diploma in computer science
Minimum of 2 years experience in a similar role
Proven technical knowledge of devices and systems
Excellent troubleshooting capabilities
Ability to interpret technical manuals and documentation Contribute to Woodbine's diverse culture while ensuring technology enhances our entertainment offerings.

📌 End User Support Analyst At Woodbine Entertainment Calgary (Canada)
🏢 Woodbine Entertainment Group
📍 Canada