Impact clients’ financial futures as an Empathetic Collection Customer Service Agent. Utilize your solid communication skills to establish trust and suggest bespoke payment agreements in a agile work environment. This full time role focuses on developing positive relationships with clients, assessing their financial situations, and providing tailored solutions.

You will participate in a comprehensive hybrid training program designed to hone your skills in client engagement and issue resolution. Key Responsibilities:
Build and nurture trust-based client relationships
Analyze financial information for accurate assessments
Resolve client concerns through attentive listening
Develop personalized financial solutions for clients
Educate clients on financial well-being Requirements:
High school diploma essential
Customer service and advisory experience preferred
Proven relationship-building skills
Bilingual proficiency (English and French)
Engagement with diverse clientele Use your empathetic skills and listening abilities to support clients in their financial journeys as a Collection Customer Service Agent.

📌 Empathetic Collection Customer Service Agent Montreal (Canada)
🏢 National Bank of Canada
📍 Canada