Join ALS in North Vancouver as the North America Client Services Director, focusing on superior customer service and enhancing client relationships. Your leadership will drive engagement and retention through targeted strategies.As the key liaison for clients, you will ensure their inquiries are met with timely and effective solutions. This role demands the management of a dedicated team while working closely with other departments to foster qualified relationships. You will oversee project allocations and client surveys aimed at refining the service experience.Key Responsibilities:Ensure proactive communication with clientsDevelop and standardize regional client service processesLead and motivate Client Service ManagersCoordinate client events to promote engagementOversee departmental budgets and performance metricsRequirements:10 years in a customer service management roleDegree in Geological or Chemical Sciences preferredStrong English communication and analytical skillsExperience with client relationship managementCapable of managing time-critical issues flexiblyBe the driving force in delivering client satisfaction and service excellence at ALS.#J-18808-Ljbffr

📌 North America Client Services Director (Vancouver)
🏢 ALS
📍 Vancouver