Make a difference for business clients as a Digital Support Analyst within our Independent Network Product team. Leverage your application support skills to continuously improve digital platform experiences. In this role, you’ll tackle complex issues by analyzing and troubleshooting inquiries from client service teams and external partners.

Collaboration with internal teams and vendors is essential to drive effective resolutions and support the adoption of digital solutions. You'll maintain and enhance support documentation to facilitate service delivery. Key Responsibilities:
Analyze and resolve inquiries and service incidents
Collaborate with teams to investigate and resolve issues
Provide expert guidance on support processes and platform capabilities




Create and enhance user guides and operational resources
Identify trends and suggest enhancements for user experience Requirements:
Bachelor’s degree with a minimum of 3 years in client support
Background in brokerage, custody, or financial services
Familiarity with digital platforms and client-facing applications
Experience with Jira, Confluence, or SQL is a plus
Willingness to support during product releases Contribute to the success of our digital tools and client experiences through your dedicated support.

📌 Digital Support Analyst For Business Clients Toronto (Canada)
🏢 Infotree Global Solutions
📍 Canada