Take your analytical skills to the next level as a Senior Analyst at Doane Grant Thornton. This role emphasizes credit note accuracy and exceptional client support through D365 Finance & Operations. As a Senior Analyst in Practice Management Application Support, you will manage credit note requests, ensuring accuracy before processing.

You will also provide analysis for support requests and enhance client experiences. Focus on delivering timely, qualified service while collaborating on process improvements. Key Responsibilities:
Manage and provide Tier 1 support for client billing requests
Process credit notes accurately in D365 Finance & Operations
Train peers on system usage and best practices
Communicate effectively about system status and resolutions
Collaborate to support ongoing process enhancement projects Requirements:
Post-secondary education plus 2 years in finance or administration
Intermediate proficiency in Excel, Word, and Outlook
Client service-oriented with robust problem-solving skills
Excellent communication skills, both written and verbal
Experience with Dynamics 365 and ServiceNow is beneficial Bring your detail-oriented approach to enhance client satisfaction and operational excellence.

📌 Doane Grant Thornton Senior Analyst Position Calgary
🏢 RPMGlobal
📍 Calgary