Join our frontline Customer Experience team as a Customer Support Representative. Provide exceptional live chat support for the myHSA platform to ensure seamless user experiences. This hybrid role demands strong communication skills and a detail-oriented approach as you assist employees and advisors.

You'll handle high volumes of inquiries, troubleshoot issues, and foster a positive environment without traditional phone support. Your contributions will directly impact user satisfaction. Key Responsibilities:
Respond to queries via chat and email effectively
Help users navigate and resolve platform issues
Ensure high standards of support and professionalism
Collaborate with internal teams for issue resolution
Identify and report trends for further improvements Requirements:
1–3 years in customer service/supported roles
Solid written communication and a solution-oriented tone
Detail-oriented and organized
Comfortable in a quick-paced setting
Experience with chat support tools considered a plus Deliver exceptional customer experiences while growing in a supportive work environment.

📌 Customer Experience Support Representative Calgary (Canada)
🏢 Getmyhsa
📍 Canada