Drive exceptional luxury service as a Supervisor of Concierge Operations. Lead the team to deliver outstanding client experiences through effective service management. In this Concierge Supervisor role, you will oversee daily operations and spearhead team development for optimal client satisfaction.

Your focus will be on managing complex inquiries, coordinating special events, and building robust vendor relationships. This position combines leadership with hands-on service excellence in a luxury workplace. Key Responsibilities:
Supervise and coach concierge staff to ensure premium service
Plan and maintain adequate staffing for concierge operations
Support ongoing training and team development initiatives
Address client inquiries and manage escalations decisively
Monitor service performance and implement improvement plans Requirements:
High school diploma or relevant education
Background in luxury customer service
Proven experience supervising a team
Strong problem-solving and communication abilities
Proficient in Microsoft Office and bilingual in French and English Bring your leadership skills and passion for luxury client service to this agile role.

📌 Concierge Operations Supervisor Montreal
🏢 BROBSTON GROUP
📍 Montreal