Become a vital part of Sun Life Financial's Client Solutions Centre as a Customer Service Associate in a hybrid environment in Montreal. Deliver outstanding client support while managing calls related to Group Retirement and Pension Plans. As a Non-licensed Financial Services Representative at Sun Life, you will enhance customer relationships by providing accurate and timely information.

Your role focuses on supporting our dynamic team in implementing the In-Plan Welcome Strategy and addressing member inquiries effectively. Embrace the challenge of a quick-paced workplace while helping clients achieve their financial goals. Key Responsibilities:
Handle diverse telephone inquiries concerning group wealth plans
Provide detailed information on financial options available to members




Ensure superior customer service through prompt issue resolution
Utilize system applications for gathering necessary information
Advise members on accessing holistic financial advice when needed Requirements:
Exceptional customer service skills with a qualified demeanor
Flexibility to adapt to changing priorities and roadmaps
Experience in blended Call Centre environments
Bilingual in French and English, both written and oral
Attention to detail to uphold client experience standards Contribute to client satisfaction and loyalty with your expertise at Sun Life and help shape brighter futures.

📌 Customer Service Associate At Sun Life Montreal
🏢 Sun Life Québec
📍 Montreal