Explore a rewarding role as a Bilingual Guest Service Representative in Montreal. At Cineplex, become part of a supportive team dedicated to exceptional guest experiences across diverse communication channels. As a Bilingual Guest Service Representative, you will engage professionally with guests through calls, emails, and chats.

Your excellent listening skills and empathy will help you swiftly identify needs and provide effective solutions right away. A thorough online training program will prepare you to become the trusted voice of our guests while ensuring their satisfaction. Key Responsibilities:
Answer guest inquiries via phone, email, and chat
Maintain high standards in service quality
Document feedback in the ticket management system




Manage escalations to ensure issue resolution
Work flexible schedule, including evenings and weekends Requirements:
Fluent in English and French, both written and spoken
High school diploma; post-secondary education is an asset
Proficient in Microsoft Word, Excel, and Outlook
Reliable high-speed internet connection
Positive attitude and robust work ethic Elevate guest experiences through exceptional service, empathy, and effective communication as part of Cineplex's energetic team.

📌 Bilingual Guest Service Representative Montreal
🏢 Cineplex
📍 Montreal