Start your journey as a Bilingual Customer Claims Representative. Engage with customers, provide answers to inquiries, and process claims while ensuring impeccable service quality through effective communication. This position requires robust problem-solving and organizational skills to manage a busy call center setting. You'll be responsible for preserving accurate documentation and meeting performance targets while handling inquiries with empathy and professionalism.

Your role is crucial in delivering exceptional customer experiences and addressing operational challenges. Key Responsibilities:
Guide customers through inquiries and claims processing
Clearly document conversations and actions taken
Ensure consistent customer service with minimal hold times
Proactively address complex issues with empathy
Manage workload under time-sensitive conditions Requirements:
Customer service and sales background preferred
Insurance experience seen as beneficial
High capacity for problem-solving and resilience
Exceptional communication and interpersonal skills
Flexibility for a 35-hour workweek Become an integral part of our customer service team, supporting clients through the claims process with clarity and care.

📌 Bilingual Customer Claims Representative St John's (Canada)
🏢 Jobtailor
📍 Canada