Lead Client Services globally at CORA Loyalty as Vice President, focusing on client health, renewals, and operational excellence. This is a hands-on leadership role for a proactive leader in a energetic environment.CORA Loyalty seeks an experienced Vice President of Client Services to shape global Account Management with measurable impact and governance. You will take ownership of client health metrics such as NRR, CSAT, and renewal readiness while maintaining operational execution across teams. As a player-coach,



direct engagement with clients and effective account discipline are crucial to success.Key Responsibilities:Develop the global Client Services operating modelLead Client Services teams through active coachingEnsure delivery governance and escalation controlManage core post-sale performance metrics effectivelyDrive renewal readiness ahead of contract datesRequirements:Proven leadership in Client Services or Account ManagementStrong analytical skills and experience with KPIsHands-on experience in operational rolesExcellent communication and interpersonal skillsExperience in a global context with diverse teamsExcel as a strategic leader at CORA Loyalty, driving client retention and delivering exceptional service with a focus on growth.#J-18808-Ljbffr

📌 Global Client Services Leader At Cora Loyalty (Toronto)
🏢 Talentmanagementsolution
📍 Toronto