Company Overview
At Arvato Canada, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership, and Continuous Improvement. We achieve our goals through experience, state-of-the-art technologies, creativity, passion, and a commitment to quality, innovation, and collaboration. Come and join our team today!
Summary
The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring effective resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.
Responsibilities
Manage onsite support tickets and remote technical support
Respond to technical issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor site to proactively identify and resolve issues
Support overall IT initiatives for migrations, patches and updates, as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support workplace.
Excellent oral & written communication skills
Ability to diagnose and resolve basic computer technical issues
Flexibility to work a variety of shifts with minimal notice
Detail oriented
Analytical/Critical thinking
Highly organized
2+ years of experience working in a help desk or onsite support environment
Certifications such as CompTIA A+, Network+, or CCNA
Experience with Azure, PowerShell, or monitoring tools
Pay: $55,000.00-$65,000.00 per year
Perks:
Life insurance
Paid time off
Work Location: Hybrid remote in Mississauga, ON L5N 7K6
📌 It Onsite Support Technician Mississauga (Canada)
🏢 Arvato
📍 Canada