Some of the job duties include but are not limited to:
Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as local attractions and amenities
Complete registration, check-in, and check-out procedures
Verify and process credit cards for authorization using electronic point of sale systems
Handle cash, make change and balance an assigned house bank
Promptly answer the telephone using positive and transparent communication
Process reservations using proprietary reservation system
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications
Field guest requests, complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results
Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
Perform light housekeeping duties and lobby upkeep as needed




Ensure full completion of all duties and checklists relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
Ability to communicate and liaise efficiently with all other hotel departments (ex. Housekeeping, maintenance, sales/marketing, etc.) to assure the highest level of guest satisfaction
Promote Wyndham Rewards and brand marketing programs
Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
Must follow health and safety protocols at all times as specified by corporate and health department guidelines
Supervisory/management experience an asset for growth opportunities.
Agents must be flexible with scheduling and be available for work on weekdays/weekends, morning, evening, overnight shifts and holidays

Job Types: Full-time, Part time

Pay: From $17.60 per hour

Education:
Secondary School (required)

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Guest Services Agent Lindsay
🏢 Howard Johnson by Wyndham Lindsay
📍 Lindsay