Overview
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth daily operations of the front desk. This role requires robust administrative skills, familiarity with dental and medical terminology, and experience with electronic health records systems such as Abeldent. The Dental Receptionist plays a vital role in creating a welcoming workplace while managing appointment scheduling, patient check-in/out, and insurance processing.

Duties
Greet patients warmly and efficiently manage patient check-in and check-out processes
Schedule, confirm, and reschedule appointments using Abeldent or similar dental practice management software
Answer multi-line phone systems promptly and professionally, directing calls as needed
Verify patient insurance information and process claims using electronic medical records systems such as Epic
Collect payments, co-pays, and outstanding balances accurately at the front desk
Maintain organized patient records in compliance with privacy regulations




Assist with administrative tasks including filing, faxing, and correspondence
Ensure the reception area is tidy, welcoming, and stocked with necessary supplies
Communicate effectively with clinical staff to coordinate patient care

Experience
Previous experience as a dental receptionist preferred
Familiarity with dental office software such as Abeldent is highly desirable
Knowledge of medical terminology relevant to dental care
Strong office experience including handling multi-line phone systems and administrative duties
Excellent organizational skills with attention to detail
Ability to work efficiently in a rapid-paced setting while maintaining professionalism
Exceptional communication skills to interact effectively with patients and team members

Pay: $19.00-$22.00 per hour

Benefits:
Company events
Dental care
Flexible schedule
On-site parking
Paid time off

Experience:
Dental office reception: 1 year (preferred)

Work Location: In person

📌 Dental Office Receptionist Thorold
🏢 Brock Dental
📍 Thorold