Guest Services Manager

Location: Annapolis Valley Region, NS

Position Type: Full-time, Permanent

Salary: $50,000 – $60,000 per year

About the Opportunity

A premier resort property located in the Annapolis Valley region is seeking an experienced, agile Guest Services Manager to lead our front-of-house operations. Reporting directly to the General Manager, this position oversees the Front Desk, Bell Services, Reservations, and Pool areas to deliver high operational standards and an outstanding guest experience.

Key Responsibilities
Departmental Leadership: Direct and support daily operations across Front Desk, Bell Desk, Reservations, and Pool areas.
Team Management: Interview, hire, train, schedule, evaluate, and coach staff while fostering a service-oriented team culture.
Financial Oversight: Manage room revenue budgets, review financial statements, prepare forecasts, and control operating expenses to maximize profitability.
Guest & Quality Service: Maintain high visibility in guest areas, resolve guest concerns promptly, and ensure standard operating procedures (SOPs) are consistently met.
Compliance & Safety: Administer human resources and Occupational Health & Safety (JOHS) policies to ensure a protected workplace for guests and team members.

Qualifications & Requirements




2-year Hospitality Management diploma with at least 4 years of front office supervisory experience, OR a 4-year degree with at least 2 years of related leadership experience.
Demonstrated success in guest relations, staff scheduling, inventory, and expense management.
Strong business acumen with experience analyzing financial reports and short/long-term forecasts.
Excellent problem-solving, communication, and interpersonal skills with the ability to maintain composure under pressure.
Proficiency in hospitality management software, office systems, and spreadsheet applications.

Schedule & Working Conditions
Full-time, permanent salaried role requiring adaptable scheduling (including days, evenings, weekends, and holidays based on resort operational needs).

To Apply

Please submit your resume detailing your leadership experience in front office and guest services management.

Pay: $50,000.00-$60,000.00 per year

Benefits:
Extended health care
On-site gym
On-site parking

Ability to commute/relocate:
Middleton, NS: reliably commute or plan to relocate before starting work (required)

Experience:
Front desk: 2 years (required)

Work Location: In person

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