The Team Lead Dining Room (Maitre’d) is responsible for managing the front-of-house operations in the trattoria (café), ensuring exceptional customer service and a welcoming atmosphere. This role includes greeting guests, coordinating seating arrangements, overseeing the dining experience, and ensuring the barista area, pastry showcase, and beverage offerings are organized and ready for service

Responsibilities include:
Greeting and assisting in the seating of customers promptly, ensuring a warm and friendly welcome
Monitoring the dining area to ensure smooth service flow, addressing any customer needs or concerns
Training dining room staff with strict adherence to service standards and protocols
Performing in the role of a Server at a high level of performance
Liaising between the kitchen, expediter and runner to communicate orders and special requests
Ensuring the barista area is organized and stocked with necessary supplies for efficient service
Keeping the pastry display stocked, clean, and visually enticing for guests, highlighting our offerings
Ensuring both non-alcoholic and alcoholic beverages are prepared, stocked, and ready for service
Professionally handling customer inquiries, feedback, and complaints,



demonstrating care and attention to detail
Maintaining a clean, organized, and inviting atmosphere throughout the dining area, barista station, pastry showcase, and beverage area.Staying informed about menu items, daily specials, and beverage offerings to assist guests with recommendations
Resolving issues that may arise, including customer requests, complaints and supply shortages
Ensuring that the objectives of the Italian Market are communicated, understood, and met by self and other staff members
Ensuring that each and every guest of the Italian Market is satisfied with our products and services, addressing concerns, requests, or issues either individually or by enlisting the help of others
Maintaining compliance to the standards of occupational health and safety legislation

Job Types: Full time, Permanent

Pay: $18.00-$19.00 per hour

Perks:
Dental care
Discounted or free food
Extended health care
Life insurance
In office parking
Paid time off
Store discount
Vision care

Experience:
full service restaurant: 3 years (required)

Work Location: In person

📌 Dining Room Supervisor Halifax Regional Municipality (Canada)
🏢 G. Abato and Sons Italian Market
📍 Canada