We are a family focused owner operator office. We pride ourselves on knowing all of our patients personally and making them feel comfortable and at home. Our beautiful new office has lots of natural light and a excellent working environment.

This role serves as the primary point of contact for patients, staff, suppliers, laboratories, and service providers. This individual will actively perform front desk and reception duties while also managing billing, insurance claims, scheduling, collections and inventory.

This is a great prospect for someone to grow into the role, take on more responsibility and build a career with an independent practice.

Key responsibilities are:

Patient Scheduling
Answer incoming phone calls, emails and respond to voicemail
Schedule new and existing patient appointments
Confirm upcoming appointments
Coordinate dentist and hygienist schedules to maximize efficiency and production

Insurance & Claims Administration
Verify patient eligibility and coverage
Submit electronic claims through CDAnet
Process assignment and non-assignment claims
Follow up on outstanding insurance payments
Communicate with insurance providers regarding claims denials and adjustments
Coordinate primary and secondary insurance benefits




Review patient treatment estimates and predeterminations
Reconcile insurance payments and accounts receivable

Recall Management
Maintain active recall system for hygiene
Contact patients due for examination, hygiene and outstanding treatment

Office Administration
Prepare bank deposits
Reconcile daily collections
Track office expenses
Process supplier invoices
Maintain records for external bookkeeping and accounting providers
Collect completed forms and ensure patient documentation is complete
Manage inventory levels and ordering

Qualifications
Knowledge of Abeldent and RecallMax software
Experience as both office manager and as receptionist
Experience with patient scheduling, insurance claims, accounts receivable and collections

Pay: $35.00-$40.00 per hour

Benefits:
Dental care
In office parking

Flexible language requirement:
French not required

Experience:
Dental office admin: 3 years (required)
ABELdent: 3 years (required)
Dental receptionist: 3 years (required)

Licence/Certification:
Certified Dental Assistant (preferred)

Work Location: In person

📌 Dental Office Administrator/receptionist Newmarket
🏢 Queensville Dental
📍 Newmarket