Respond to guest inquiries regarding hotel services, rates, and amenities via phone, email, and in person in a timely and qualified manner.
Welcome guests and manage check-ins, check-outs, reservations, and room assignments efficiently.
Provide exceptional guest service by addressing inquiries, concerns, and special requests promptly.
Maintain accurate guest accounts, receipts, and financial records using Opera systems.
Verify daily financial transactions to ensure all accounts are balanced and supported by proper documentation.
Ensure proper functioning of front desk systems, equipment, and machinery; coordinate maintenance and repairs when necessary.
Maintain compliance with hotel policies, health and safety regulations, and security procedures.
Collaborate with other hotel departments to ensure a seamless guest experience.

EXPERIENCE AND SKILLS

· Minimum of 1–2 years of experience in a customer-facing role; previous hotel or hospitality experience is preferred.





· Experience with Opera PMS or similar hotel systems is considered beneficial.

· Strong communication, organizational, and problem-solving abilities.

· Comfortable handling cash, balancing transactions, and performing basic accounting-related tasks.

· Ability to support operational improvements that enhance efficiency and elevate guest satisfaction.

EDUCATION

· High school diploma or equivalent is required.

· Additional education in hospitality, business, or a related discipline is considered an asset.

SCHEDULE

Work hours will vary based on operational needs.

Candidates must be adaptable and available to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Pay: $15.90-$16.50 per hour

Advantages:
Dental care

Work Location: In person

📌 Front Desk Agent Saint John (Canada)
🏢 Crowne Plaza Saint John Harbour View
📍 Canada