Senior L3 AI Engineer- Power Platform, M365

Long term contract

MONTREAL QC- Hybrid

Key Responsibilities
Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.
Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).
Work with lead Microsoft and vendor engineers to test, validate and roll out recent features and models, balancing speed of enablement against security and compliance.
Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.
Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.
Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.




Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience
6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).
Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; solid understanding of generative-AI concepts.
Robust scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.
Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).
Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.
BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Work Location: Hybrid remote in Montréal, QC

📌 Seniorai Engineer Power Platform, Montreal
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📍 Montreal