Midway Mazda in South Surrey is seeking a qualified, experienced Service Manager Manager to oversee all Service and Parts dealership operations.

We are a family owned dealership serving White Rock and South Surrey since 1995.

Whether you have been a Service Manager / Fixed Operations Manager for many years, or you are an Assistant Service manager looking to step up, we want to hear from you.

Primary Responsibilities:
Manage the day to day Service and Parts workflow
Direct and schedule activities of all service staff.
Handle escalated customer complaints.
Establish processes & standards to ensure customer satisfaction and efficient operations.
Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.
Forecast goals and objectives for the departments and endeavor to meet them
Develop and execute effective marketing campaigns.
Effectively liaise and manage relationships with factory representatives.
Collaborate with other department managers to effect efficient operations and to improve processes.
Procurement of shop equipment
Supervising and keeping record of shop equipment maintenance.
Other duties as may be required.

Qualifications:




High school diploma or college degree.
5 years of combined experience in an automotive service or parts capacity
1 year of parts or service management experience
Solid ability to hire, coach, train and motivate staff to high levels of performance.
Valuable client relation skills, with track record of developing and retaining long term relationships.
Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
Excellent verbal and written English communication skills.
Strong computer skills. MS Office, web applications, etc.
ADP/CDK software experience is preferred.
Valid BC Driver’s License, with a clean driver’s abstract.

Compensation commensurate with experience.

All applications will be held in strict confidence.

Job Types: Full-time, Permanent

Pay: $100,000.00-$130,000.00 per year

Perks:
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Store discount
Vision care

Experience:
Service Manager: 1 year (preferred)
Automotive: 5 years (preferred)

Work Location: In person

📌 Automotive Service Manager / Fixed Operations Manager Surrey (Canada)
🏢 MIDWAY MAZDA
📍 Canada