Become an Escalation Management Expert at Point Click Care, spearheading the resolution of escalated customer issues within a remote, creative work workplace. Drive customer success through strategic collaboration.
This influential role requires you to manage critical escalations, ensuring effective solutions in a agile SaaS context. You'll have the prospect to build and refine escalation processes while working closely with diverse teams, making an impactful difference in service delivery.

Your leadership in data-driven decision-making will be essential.

Key Responsibilities:
Oversee high visibility customer escalations effectively
Develop escalation processes, standards, and templates
Apply data insights to improve incident management
Formulate comprehensive customer recovery strategies
Monitor trends and provide strategic reporting

Requirements:
At least 8 years in customer support with escalation focus
Experience in SaaS escalation management
Proven cross-functional collaboration skills
Strong communication skills for stakeholders
Bachelor's in a relevant engineering field preferred

Utilize your expertise to transform healthcare outcomes with Point Click Care.
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📌 Pointclickcare Escalation Management Expert Mississauga
🏢 ApplyMint
📍 Mississauga