Join Amazon as a Technical Program Manager, focusing on projects that leverage AI to enhance customer service. Transform customer experiences through creative problem-solving and strategic management.In this role, you will lead significant projects within the Associate Engineering Technology department. You will work closely with engineering teams to deliver complex, cross-functional initiatives while managing project scopes, timelines, and resources.



Candidates should have extensive experience in technical program management and a successful track record in agile software development.Key Responsibilities:Manage escalations and strategic trade-offs for project successDrive alignment across engineering and technical teamsSolve complex technical issues using your expertiseOversee the delivery of large-scale technical programsBalance business needs and technical constraints effectivelyRequirements:Minimum 5 years in technical program management7+ years of experience with engineering collaborations3+ years of software development experienceProven ability to manage cross-functional projectsDisciplined in project management processes and release coordinationLeverage your project leadership experience to innovate customer support solutions at Amazon.#J-18808-Ljbffr

📌 Technical Program Manager - Amazon Customer Service (Toronto)
🏢 Amazon
📍 Toronto