Join PLATO as a Bilingual French/English Genesys Architect, working hybrid in Toronto. Focus on delivering innovative contact center solutions through your expertise in Genesys Cloud and collaborative approach.

At PLATO, we take pride in being Canada’s largest Indigenous-owned technology services firm, needing Bilingual Genesys Architects for short-term projects. As a crucial member of our team, you will implement complex systems using Genesys Cloud CX and ensure high-quality service through expert-level knowledge in telephony and API-driven integrations. Your role will include leading solution planning and enhancing team skills through mentorship.

Key Responsibilities:



• Design and implement omnichannel ACD routing solutions • Integrate systems via Genesys Cloud REST APIs and OAuth • Define and manage network quality for voice reliability • Create detailed technical architecture diagrams • Champion DevOps practices for efficient Genesys delivery

Requirements: • Proficient in Genesys Cloud platform and architecture • Extensive experience with SIP/WebRTC telephony • Solid grasp of API integration and testing frameworks • Robust analytical and solution-planning skills • Ability to mentor junior engineers in best practices

Leverage your bilingual and Genesys expertise with PLATO to support our diverse client solutions. #J-18808-Ljbffr

📌 Genesys Cloud Architect Bilingual Role, PLATO (Winnipeg)
🏢 PLATO
📍 Winnipeg