Shape the future of digital engagement at iA as the Director of Digital Strategy and Adoption. Lead efforts to enhance customer experience through cutting-edge digital platforms.

This role is critical at iA, where you'll define and implement the strategy for customer-facing digital platforms. Focusing on adoption and value creation, you'll leverage data and customer insights to drive strategic initiatives. Your leadership will be key in developing a culture of continuous improvement and innovation.

Key Responsibilities:
• Define strategic direction for customer-facing platforms
• Set and monitor key performance indicators for success
• Align digital initiatives with customer insights and trends




• Create strategies to enhance digital customer journeys
• Lead and mentor your team to achieve excellence

Requirements:
• Bachelor’s degree in a relevant area
• Minimum 7 years in digital strategy or platform roles
• Experience managing high-impact digital platforms
• Knowledge of UX and digital product development
• Bilingual proficiency in English and French for collaboration

Drive customer success and enhance digital innovation within iA's cooperative workplace.
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📌 Director, Digital Strategy And Adoption Quebec City (Canada)
🏢 IA
📍 Canada