Drive success for Ashby's startup clients as a remote Customer Success Manager. Focus on improving their hiring practices while managing onboarding and customer support.

Ideal candidates will have a minimum of 2 years experience in customer-facing roles supporting complex, evolving products, similar to tools like HubSpot or Zapier. This position requires effective communication and a keen eye for detail as you assist various clients with their onboarding needs and operational questions. You will utilize independent problem-solving skills to navigate diverse demands.

Key Responsibilities:
• Develop onboarding materials and create customer documentation
• Respond to customer inquiries through calls and a shared inbox




• Manage projects like webinars and in-app onboarding initiatives
• Facilitate educational webinars for client engagement
• Work effectively in a shared team setting

Requirements:
• At least 2 years in a customer-facing position
• Familiarity with products like Acuity Scheduling or similar
• Robust written and spoken communication abilities
• Detail-oriented with solid problem-solving skills
• Ability to manage multiple customers effectively

Contribute to startup success with your expertise in customer success at Ashby.
J-18808-Ljbffr

📌 Remote Customer Success Manager – Startups Quebec City
🏢 HelpfulRemote
📍 Quebec City