Join RBC as a Senior CRM Support Analyst in Toronto, where your expertise in client technology applications will drive success. This role offers the chance to enhance operational efficiencies at a major North American bank.
RBC's Production & Risk Services group is seeking a dedicated analyst who can support critical CRM functionalities and banking applications. Your strong business acumen, along with technical skills, will be essential as you work across various lines of business to ensure outstanding service delivery and system stability.
Key Responsibilities:
• Provide crucial front office support to users locally and remotely
• Direct management of release cycles and bug coordination
• Foster agile collaboration with the Change the Bank team




• Partner with stakeholders to secure production environment stability
• Create and maintain documentation in Confluence and Jira
Requirements:
• Bachelor’s degree or equivalent
• Over three years in a similar capacity
• Experience ensuring 24x7 operational coverage
• Exposure to capital markets or investment banking
• Proficient with Unix/Linux environments
Bring your robust analytical skills and customer service focus to make a difference in CRM support at RBC.
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📌 Senior CRM Support Analyst - Toronto
🏢 RBC
📍 Toronto