Drive impact at Hewlett Packard Enterprise as a Lead Network Support Specialist. This hybrid position focuses on providing top-level technical support for Instant On networking solutions. Step into the role of Senior Level 3 Network Support Specialist with HPE Networking Instant On. With a focus on troubleshooting, root cause analysis, and collaborating across teams, you will act as a technical escalation point for complex customer issues. Your expertise will guide the development of documentation and improve overall product quality. Key Responsibilities:
Handle level 3 escalations for Instant On network issues
Conduct root cause analysis for customer-reported defects
Analyze cloud telemetry for effective troubleshooting strategies
Assist development teams in identifying software defects
Mentor level 1 and level 2 support specialists Requirements:
Bachelor's in Computer Science or relevant field
Minimum 7 years in enterprise networking support
Proficient in Linux systems and technical investigations
Excellent communication abilities, both verbal and written
Experience with HPE products is highly desirable Join a forward-thinking team and elevate your career at HPE. #J-18808-Ljbffr

📌 Lead Networking Support Specialist St Laurent Montreal
🏢 Hewlett Packard Enterprise
📍 Montreal